As children, we may have been taught who to look for if we were lost. There are people available who are able to assist those who need help.
In the church setting, things are different. Our guests may not know who is available to assist them. We need to proactively seek them out. Many people have a look of uncertainty when visiting some place new for the first time. Those of us who have been attending here for years have had time to get used to the facility and the people. Imagine what it feels like to walk through these doors for the very first time. As you enter the front doors of our church, you’re on a landing between two sets of stairs. Immediately, you’ve got to take action: do you go upstairs or downstairs?
If someone looks like they don’t know where to go, then they probably don’t. Let’s step out of our comfort zones and offer help. In this moment, we’re directing them to the right place or person. As an added challenge, don’t just tell them where to go. Show them. Walk with them to the appropriate location.
Think of the ‘lost look’ as an ice breaker. This is a moment to welcome them to our church and make a loving impression. We may be the first contact they have when they enter. We don’t have to be an official part of the Greeter Ministry in order to welcome someone to our church.
Our guests have a variety of reasons why they visit with us. Regardless of their reasons for coming, we can be consistent and intentional in caring for our guests. We can do our best to love everyone who comes through our doors because Jesus loves them. Caring for our guests is an active example of Jesus’ love.
Small interactions, when done in love, make lasting impressions.
This is part of our Practicing Hospitality series. Visit the introduction page to read the other articles in the series.