This point is often underrated because it’s a simple one.
Make the first move. Be the initiator.
Some business establishments seem to have this concept mastered. They want our dollars and our repeat business. One way to make the potential spending experience memorable is to value their clients. Staff are assigned to welcome everyone who comes on their premises. Whether they are a familiar face or not, everybody is greeted. Clients may even be asked if they need help finding a particular product or area for their needs. Then they are escorted or passed off to another staff member who can best assist them.
Ideally, the church setting operates in a similar manner. As Christians, we should be highly interested in everyone who comes through our church doors because this is a chance for them to meet Jesus and experience His love. We don’t know what may have impelled someone to visit our church. They may be coming due to tradition or because they were invited or for any reason in between. If we all make an effort to proactively greet everyone, whether they are familiar to us or not, it would brighten the atmosphere in our church.
Smiling is not a duty reserved only for the greeter team. We can all get into the habit of smiling at each other first. It does take courage to say ‘hello’. With practice, however, it will soon become natural. We may not know all the answers, but we can direct our guests to someone who is better equipped to assist them.
Let’s work on making the first move. We don’t need to wait or assume that anyone else is doing it. It is harmless and heartwarming for our guests and members to receive dozens of smiles.
This is part of our Practicing Hospitality series. Visit the introduction page to read the other articles in the series.